Hi Bunkheam,
I am not very sure about the capitalized words in e-mail means shouting. It is exactly true? That's a bit surprising as I sometimes use capitalized words in business e-mails, but I just want to emphasise the words rather than shouting out the words
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It is true, according to the rules about electronic mails I have learned. To be more careful, capitalized words should not be used.
Perhaps, you can use capitalization for emphasis if the reply is something you expect.
More ideas are welcomed.
